Last night a guy wrote, complaining that he did not qualify for a free upgrade with our company. He missed the cut-off date for the promotion, and this particular upgrade is so big that there are no exceptions being made. He did not like that answer, and told me in two separate emails that he was going to write photo magazines about our upgrade policy. So, in the wee hours this morning, I responded with: "Our upgrade policy isn't any different than you would find anywhere else. You are more than welcome to write a photo magazine regarding this, we always enjoy free press."
Hi. I'm a bitch. ;) I laughed my ass off and hit send. I doubt I'll get a response on that one.